These Terms & Conditions govern the repair and maintenance services provided by Kent Appliance Services to domestic and commercial customers across Dartford, Bexley, Bromley, Sidcup, Orpington and the surrounding areas. By booking a repair with us, you agree to these terms.
Wherever possible, we provide an honest, upfront estimate before any work begins based on the information you give us about the fault. The final price may vary if, once on site, our engineer identifies additional faults or parts required — in this case, we will always confirm the revised cost with you before proceeding further.
Please ensure clear access to the appliance being repaired and that someone aged 18 or over is present at the property for the duration of the appointment. If you need to cancel or reschedule, please contact us as early as possible.
Where new parts are fitted, they are covered by the relevant manufacturer or supplier warranty as applicable. Our workmanship on a completed repair is guaranteed for a reasonable period following the visit; if the same fault reoccurs within that period, contact us and we will investigate at no extra call-out charge. This does not cover unrelated faults, misuse, or issues arising after the repair.
Payment is due on completion of the work unless otherwise agreed in writing. We accept the payment methods confirmed with you at the time of booking.
We take reasonable care when carrying out all repairs. We are not liable for pre-existing faults, damage caused by prior unauthorised repairs, or issues arising from the general age and condition of an appliance beyond our control. Nothing in these terms limits our liability where it would be unlawful to do so.
For commercial catering equipment repairs, we will agree access arrangements and any health & safety requirements for your premises in advance where relevant. Independent repair services referencing brand names (such as Rational) are provided by us as an independent specialist and are not affiliated with or endorsed by the original equipment manufacturer.
Questions about these terms can be directed to 07916 338209 or kentapplianceservices@gmail.com.
